Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

  • For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  
  • All cats must be presented in an appropriate cat carrier or on a leash. 
  • For the safety of all animals in our care, we require that all vaccinations be up to date.

For your convenience, drop-off appointments are often available.   A "drop off" means you call ahead so we can prepare for your pet's arrival and leave him/her with us for a few hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine your pet in between appointments or at the time purposely reserved for admitted patients. You will be asked to complete a detailed "drop off" form that will include information on your pet's current status as well as a phone number where you can be reached.  Once the drop off exam is done the doctor will give you a call to go over the diagnosis, treatment plan, and give you discharge instructions.

Drop off exams are not meant to replace regularly scheduled appointments.  Scheduled appointments are optimal to give the doctor the opportunity to meet with you and your pet at the same time so you and the doctor can discuss any concerns and the exam findings.